Return & Refund Policy

FOR NCR (Metro Manila) & GMA (Bulacan, Cavite, Laguna & Rizal) AREAS

The buyers are given a receipt and a warranty card with the following details:

1 year on parts and services (mechanism only); does not cover cosmetic damage

Void warranty on accidental damage, user mishandling, misuse, abuse, neglect, improper operation/maintenance, modification, connection to improper voltage supply and attempted repair by anyone other than our authorized technician

No warranty on freebie
Home service where the product was delivered

Contact us to schedule a technician visit and/or repair (video of product defect or malfunction must be submitted for assessment):

Website: www.seihachi.com.ph
FaceBook and Instagram: @seihachimassagechairs E-mail: seihachimassagechairs@gmail.com
No receipt and warranty card, no warranty
No return, no exchange

OTHER AREAS (Luzon, Visayas & Mindanao)

1 year on parts (mechanism only); does not cover cosmetic damage

Void warranty on accidental damage, user mishandling, misuse, abuse, neglect, improper operation/maintenance, modification and connection to improper voltage supply

Free/ no cost sending of parts within 1 year of warranty

Contact us if in need of parts (video of product defect or malfunction must be submitted for assessment). You may also drop and pickup the unit for service to our shop (at your expense):

Website: www.seihachi.com.ph
FaceBook and Instagram: @seihachimassagechairs
E-mail: seihachimassagechairs@gmail.com
No warranty on freebie
No receipt and warranty card, no warranty
No return, no exchange
*both the warranty card and receipt must be presented to avail warranty